Cannabis Advice Hotline
For Your Cannabis Compliance & Legal Questions
Sign Up or Request Info Below

How It Works:

1. Select a Service
2. Submit Our Request Form
3. Accept Your Service Offer

Save and Skip the Paperwork
with a Subscription Plan

Get started today
and any remaining services
from your 1st trial month will
roll over to the next

The information you provide is protected by the duty of confidentiality to
prospective legal clients

On business days we usually respond
within a couple of hours. Text replies
are fastest.

Cannabis Advice Hotline Service Chart with side by side features

IS YOUR
LICENSE PROTECTED?

Cannabis Advice Hotline FAQ

We’ve Got You Covered with our
Cannabis Inspection
Protection Services

Inspection Consultations &
Legal Representation
Emergency Pre-Inspections
Compliance Walk-Throughs
Inspection Drills

What is the process to sign up?

After you submit our request form we will reply with your service offer as soon as possible, usually within a few hours. To accept the offer, you must sign an Attorney-Client Agreement and submit the initial payment.

After we receive your signature and payment, your services will begin. If you already submitted questions, we will get started right away and reply within the guaranteed time*. You will then have the opportunity to ask clarifying questions. After we provide the answer(s) and any necessary clarifications, A la Carte services will conclude. Subscription services will be deducted from your monthly plan.

What type of payment is accepted?

For your convenience we accept debit cards, echecks, and all credit cards.

What is the process once I’m signed up?

A la Carte Service
We will review the question(s) you submitted and email your reply within the guaranteed time*. You will then have the opportunity to ask clarifying questions. After we provide the answer(s) and any necessary clarifications, your service will conclude. You will need to sign up again next time you want to use the Cannabis Advice Hotline.

Subscription Service
After you submit your question(s) we will confirm your subscription, review your question(s), and reply with an offer to proceed that includes the number and types of questions, guaranteed reply time*, and any additional fees. You must accept the offer to proceed. If you do not accept, you may rephrase or clarify for a new offer.

Your services will start once you agree to proceed and we charge any additional fees to your account on file. Then we will reply within the guaranteed time.* You will have the opportunity to ask clarifying questions. After we provide the answer(s) and any necessary clarifications, your service will be deducted from your monthly subscription. You can submit another question to the Cannabis Advice Hotline whenever you need.

What are my protections?

As a client of High Rise Law you have all the protections of the Attorney-Client relationship including confidentiality and privilege. This covers all communications including initial discussions before hiring an attorney. The Attorney-Client Agreement will further outline your protections.

Who can submit my questions?

A la Carte questions must be submitted by the client. Subscription clients may designate others to ask questions on behalf of themselves or their business.

How do I submit my questions?

New clients and A la Carte questions are submitted using our secure web form. Subscription clients may use our web form or text us questions.

What counts as a question?

Usually we count one question for each answer we will need to provide, but it depends as every case is different. Your service offer will state the number of questions and you will have the option to rephrase or clarify for a new count before accepting the offer.

What is the difference between a cannabis compliance and legal question?

We will inform you in the service offer if your questions are compliance or legal. Compliance questions ask what is and what is not allowed. Legal questions require an analysis of the law to the particular set of facts with specific advice for what you should and should not do. Legal questions are those that pertain to corporate and business law, employees and labor law, contracts, liability, trademarks, business relationships, business structure, Corporation and LLC management and amendments, ADA, etc.

For compliance questions, we will review and research applicable cannabis laws and regulations and reach out to regulatory agencies when necessary. For legal questions, we will also provide legal advice on the various consequences and the best  course of conduct.

Why do local questions cost extra?

There is one state cannabis regulatory agency, but there are 58 counties and 482 municipalities in California. That is a lot to cover. Even though we are familiar with local regulations, the cannabis industry is constantly evolving and regulations are rapidly changing. Due to this, we must triple check all local regulations before answering your question(s) which takes more time and effort on our part.

What is Availability?

The benefit of a subscription is we guarantee our availability for cannabis compliance questions. Regardless of our current caseload we are here for you. This is the classic monthly retainer. However, with a classic retainer services are billed in addition to the monthly fee. Our subscription fee includes your services.

Legal questions and advice are based on attorney availability because of the complicated nature of legal advice and the guaranteed reply time. 99% of the time we are available, but it is important we do not rush and provide you a thorough response. If your timing is not urgent, let us know.

*What is Reply Time?

This is the time it takes from when you accept the service offer to when we send your answer. We have three options, Standard, Expedited, and Expedited Plus. We always reply as soon as possible, but these are our guaranteed times:

Standard is 1-2 business days. Expedited is one business day. Expedited Plus is same business day. Expedited is based on availability. Reply time does not include state, federal, and office holidays. The expedited reply time fee is charged per offer not per question.

**Reply time may be delayed if your service requires a response from a government agency. We cannot force them to get back to us faster even though we wish we could.

Who will answer my questions?

Depending on availability, one of our cannabis compliance experts Lauren Payne and Jakki Hernandez or Attorney Lauren Vázquez will answer your compliance questions. Legal questions are answered by Attorney Lauren Vázquez or one of our contracted Hotline Attorneys.

What if I don’t understand the answer or have follow up questions?

Basic clarifications of our answer(s) are included in your service. Complicated or detailed follow up requests may be counted as additional questions. If this is the case, we will inform you before proceeding.

What happens if I use up my monthly subscription cannabis compliance questions?

Additional compliance questions are charged $99 each. Upgrade to an unlimited plan if you need more support.

Does the Cannabis Advice Hotline use phone calls?

We prefer to avoid calls because they are inefficient and do not provide a written record to rely upon. Efficiency is how we keep our prices down. However, we are always available to clarify an answer via phone call.

Do monthly subscription questions roll over?

Only services remaining from the first trial month will roll over to the second month. Subsequent months will not roll over.

What happens after my subscription trial month ends?

If you do not cancel, your monthly services will be renewed until you do. Any services remaining from the first trial month will roll over to the second month. Subsequent months will not roll over.

Can I cancel my subscription and get a refund?

Yes, you may cancel at any time. Your refund will be prorated based on the % of services you have received for the month. For example, 2 out of 4 compliance questions is a 50% refund of your monthly fee. Unlimited plans will be prorated based on the total number of days in the month and the number of days prior to cancelation.

Do you offer equity or small business discounts?

We provide a 10% discount to small businesses that are independently owned and operated by equity licensees. We will request a copy of your equity license and state license fee calculation to confirm. If you do not meet this requirement but are struggling, let us know and we will try to come up with something that works for you.

When are Office Holidays?

Office holidays are the Friday after Thanksgiving, Christmas Eve, the day after Christmas, New Years Eve, and April  20th. We are available on 4/20 for urgent matters.

Cannabis Compliance &
Legal
Advice Hotline

Sign Up or Request Info Below

The information you provide is protected by the duty of confidentiality to prospective legal clients

On business days we usually respond
within a couple of hours. Text replies
are fastest.

How It Works

1. Select a Service
2. Submit Our Request Form
3. Accept Your Service Offer

Cannabis Advice Hotline Service Chart with side by side features

Save and Skip the Paperwork
with a Subscription Plan

Get started today and any
remaining services from your 1st trial
month will roll over to the next

IS YOUR
LICENSE PROTECTED?

We’ve Got You Covered with our
Cannabis Inspection
Protection Services

Inspection Consultations &
Legal Representation
Emergency Pre-Inspections
Compliance Walk-Throughs
Inspection Drills

Hotline FAQ

What is the process to sign up?

After you submit our request form we will reply with your service offer as soon as possible, usually within a few hours. To accept the offer, you must sign an Attorney-Client Agreement and submit the initial payment. After we receive your signature and payment, your services will begin. If you already submitted questions, we will get started right away and reply within the guaranteed time*. You will then have the opportunity to ask clarifying questions. After we provide the answer(s) and any necessary clarifications, A la Carte services will conclude. Subscription services will be deducted from your monthly plan.

What type of payments are accepted?

For your convenience we accept debit cards, echecks, and all credit cards.

What is the process once I’m signed up?

A la Carte Service
We will review the question(s) you submitted and email your reply within the guaranteed time*. You will then have the opportunity to ask clarifying questions. After we provide the answer(s) and any necessary clarifications, your service will conclude. You will need to sign up again next time you want to use the hotline.

Subscription Service
After you submit your question(s) we will confirm your subscription, review your question(s), and reply with an offer to proceed that includes the number and types of questions, guaranteed reply time*, and any additional fees. You must accept the offer to proceed. If you do not accept, you may rephrase or clarify for a new offer. Your services will start once you agree to proceed and we charge any additional fees to your account on file. Then we will reply within the guaranteed time.* You will have the opportunity to ask clarifying questions. After we provide the answer(s) and any necessary clarifications, your service will be deducted from your monthly subscription. You can submit another question to the hotline whenever you need.

What are my protections?

As a client of High Rise Law you have all the protections of the Attorney-Client relationship including confidentiality and privilege. This covers all communications including initial discussions before hiring an attorney. The Attorney-Client Agreement will further outline your protections.

Who can submit my questions?

A la Carte questions must be submitted by the client. Subscription clients may designate others to ask questions on behalf of themselves or their business.

How do I submit my questions?

New clients and A la Carte questions are submitted using our secure web form. Subscription clients may use our web form or text us questions.

What counts as a question?

Usually we count one question for each answer we will need to provide, but it depends as every case is different. Your service offer will state the number of questions and you will have the option to rephrase or clarify for a new count before accepting the offer.

What is the difference between a compliance and legal question?

We will inform you in the service offer if your questions are compliance or legal. Compliance questions ask what is and what is not allowed. Legal questions require an analysis of the law to the particular set of facts with specific advice for what you should and should not do. Legal questions are those that pertain to corporate and business law, employees and labor law, contracts, liability, trademarks, business relationships, business structure, Corporation and LLC management and amendments, ADA, etc.

For compliance questions, we will review and research applicable cannabis laws and regulations and reach out to regulatory agencies when necessary. For legal questions, we will also provide legal advice on the various consequences and the best  course of conduct.

Why do local questions cost extra?

There is one state cannabis regulatory agency, but there are 58 counties and 482 municipalities in California. That is a lot to cover. Even though we are familiar with local regulations, the cannabis industry is constantly evolving and regulations are rapidly changing. Due to this, we must triple check all local regulations before answering your question(s) which takes more time and effort on our part.

What is Availability?

The benefit of a subscription is we guarantee our availability for compliance questions. Regardless of our current caseload we are here for you. This is the classic monthly retainer. However, with a classic retainer services are billed in addition to the monthly fee. Our subscription fee includes your services.

Legal questions and advice are based on attorney availability because of the complicated nature of legal advice and the guaranteed reply time. 99% of the time we are available, but it is important we do not rush and provide you a thorough response. If your timing is not urgent, let us know.

*What is Reply Time?

This is the time it takes from when you accept the service offer to when we send your answer. We have three options, Standard, Expedited, and Expedited Plus. We always reply as soon as possible, but these are our guaranteed times. Standard is 1-2 business days. Expedited is one business day. Expedited Plus is same business day. Expedited is based on availability. Reply time does not include state, federal, and office holidays. The expedited reply time fee is charged per offer not per question.

**Reply time may be delayed if your service requires a response from a government agency. We cannot force them to get back to us faster even though we wish we could.

Who will answer my questions?

Depending on availability, one of our compliance experts Lauren Payne and Jakki Hernandez or Attorney Lauren Vázquez will answer your compliance questions. Legal questions are answered by Attorney Lauren Vázquez or one of our contracted Hotline Attorneys.

What if I don’t understand the answer or have follow up questions?

Basic clarifications of our answer(s) are included in your service. Complicated or detailed follow up requests may be counted as additional questions. If this is the case, we will inform you before proceeding.

What happens if I use up my monthly subscription compliance questions?

Additional compliance questions are charged $99 each. Upgrade to an unlimited plan if you need more support.

Does the hotline use phone calls?

We prefer to avoid calls because they are inefficient and do not provide a written record to rely upon, however we are always available to clarify an answer via phone call.

Do monthly subscription
questions roll over?

Only services remaining from the first trial month will roll over to the second month. Subsequent months will not roll over.

What happens after my subscription trial month ends?

If you do not cancel, your monthly services will be renewed until you do. Any services remaining from the first trial month will roll over to the second month. Subsequent months will not roll over.

Can I cancel my subscription and get a refund?

Yes, you may cancel at any time. Your refund will be prorated based on the % of services you have received for the month. For example, 2 out of 4 compliance questions is a 50% refund of your monthly fee. Unlimited plans will be prorated based on the total number of days in the month and the number of days prior to cancelation.

Do you offer equity or small business discounts?

We provide a 10% discount to small businesses that are independently owned and operated by equity licensees. We will request a copy of your equity license and state license fee calculation to confirm. If you do not meet this requirement but are struggling, let us know and we will try to come up with something that works for you.

When are Office Holidays?

Office holidays are the Friday after Thanksgiving, Christmas Eve, the day after Christmas, New Years Eve, and April  20th. We are available on 4/20 for urgent matters.

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